Cartrack Delivery Support Representative Vacancy 2026
Cartrack is offering an employment opportunity for a Delivery Support Representative, also known as a Customer Care Agent, in Cape Town, Western Cape. The position focuses on supporting delivery operations, monitoring orders and helping ensure that scheduled and on-demand deliveries are completed according to agreed service standards.
This opportunity may interest candidates who have completed Matric and have previous customer service experience. It combines customer communication, delivery tracking, problem-solving and administrative responsibilities in a transport and logistics environment.
Overview of the Cartrack Vacancy
The Delivery Support Representative will work with delivery operations and help monitor orders from the time they are created until they reach their intended destinations. The role requires someone who can communicate effectively, manage information accurately and respond promptly when delivery problems arise.
Position: Delivery Support Representative (Customer Care Agent)
Company: Cartrack, working with Picup
Location: Cape Town, Western Cape
Employment type: Permanent
Industry: Transport, logistics and customer service
Minimum qualification: Completed Matric
Experience required: At least two years of customer service experience
The employer has listed this opportunity on its careers platform. Applicants should read the complete advert carefully to confirm that they meet the requirements before submitting their applications.
About Cartrack and Picup
Cartrack operates in the smart mobility and technology sector, providing services that help businesses manage vehicles and monitor operations. Picup specialises in last-mile delivery solutions and online delivery management software.
Last-mile delivery refers to the final stage of transporting an order to its recipient. This stage requires coordination between customers, drivers and operational teams. Delays, technical problems and inaccurate delivery information can affect customer satisfaction.
A Delivery Support Representative helps keep this process organised by monitoring active orders, identifying potential problems and communicating with the relevant people to find solutions.
Minimum Requirements
Candidates interested in the position should meet the minimum requirements specified in the vacancy advertisement.
Applicants must have completed Matric or an equivalent school qualification accepted by the employer. A minimum of two years of customer service experience is also required.
Good communication skills are important because the successful candidate may need to interact with different people, explain delivery problems and coordinate responses. Applicants should be confident when communicating and possess negotiation skills that can help them handle challenging situations professionally.
Computer literacy is another essential requirement. The position involves working with delivery information, recording updates and maintaining customer interaction records. Candidates who can use computer systems accurately may find it easier to manage these responsibilities.
Applicants should also be comfortable working in an environment where priorities can change throughout the day. Experience in logistics, delivery coordination or a customer support centre may be useful, although candidates should refer to the employer’s advert for any additional criteria.
Duties and Responsibilities
The successful candidate will help manage delivery progress and support the smooth operation of the delivery process.
Monitoring delivery orders: The representative will follow orders from creation on the delivery dashboard until completion. This includes checking progress and identifying orders that may need additional attention.
Tracking delivery performance: Active orders must be monitored to help ensure that deliveries are completed within the service-level agreements established with clients. When a delivery appears to be delayed, the representative may need to investigate and communicate with the relevant team.
Resolving driver application problems: Drivers may experience technical difficulties when using the delivery application. The representative will help troubleshoot these issues and coordinate assistance where necessary.
Working with internal teams: Delivery challenges may require input from different departments. The representative will collaborate with colleagues to resolve driver issues and reduce disruptions to delivery operations.
Escalating potential risks: Problems that could affect delivery performance or business operations must be identified and escalated appropriately. Prompt communication can help teams respond before a small issue becomes a larger problem.
Maintaining accurate records: The employee must capture detailed notes about delivery delays, problems and actions taken. Accurate records help other team members understand what happened and what still needs to be done.
Managing customer interaction records: Customer enquiries, communication and resolutions must be recorded using customer relationship management software or similar systems.
Supporting continuous improvement: The representative may contribute to support documentation, knowledge-base articles, team meetings and training activities. These activities can help improve service quality and make it easier to resolve recurring problems.
Skills That Can Help You Succeed
Beyond the minimum requirements, several skills can help candidates perform well in this position.
Strong organisational skills are useful when monitoring multiple orders at the same time. The representative must keep track of delivery updates without losing important information.
Problem-solving skills are equally important. Delivery operations can be affected by technical issues, delays or communication breakdowns. A suitable candidate should be able to assess a situation, identify the appropriate next step and involve the right people when necessary.
Professional communication helps maintain good working relationships with customers, drivers and colleagues. Remaining calm when dealing with complaints or urgent requests can also support better outcomes.
Attention to detail is essential when updating delivery systems. Incorrect information or incomplete records may make it difficult for other employees to resolve an issue.
How to Prepare Your Application
Before applying, prepare an updated CV that clearly presents your education, work experience and relevant skills. Include your Matric qualification and describe your previous customer service responsibilities, especially experience involving customer enquiries, complaint handling, computer systems or recordkeeping.
Where possible, provide examples of how you helped resolve customer problems, communicated with different people or managed several tasks within a deadline. Keep the information accurate and easy to read.
Check that your contact details are correct and that your CV reflects your actual qualifications and experience. Do not claim experience or skills that you do not possess.
Read the official vacancy advertisement to confirm any additional requirements and the application process. Follow the employer’s instructions carefully and provide all requested information. Only submit personal information through the employer’s legitimate recruitment platform.
Is This Opportunity Suitable for You?
This position may suit applicants who enjoy helping customers, solving problems and working with operational information. It could be particularly relevant to people with experience in customer care, delivery coordination, logistics administration or call centre support.
However, candidates should take note of the requirement for completed Matric and at least two years of customer service experience. Meeting these minimum criteria does not guarantee selection, as the employer will assess applications against its recruitment needs.
The role also focuses on delivery monitoring rather than driving. Applicants seeking a driver position should look for a vacancy that specifically advertises driving duties and requirements.
Interested candidates should consult the employer’s official careers platform for the complete job advertisement and application instructions.
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